Right of Return and Withdrawal
Last updated: October 13, 2026
Right of withdrawal
You may exercise your right of withdrawal within 14 (fourteen) days from the date you receive the product, without providing any reason.
How do I return?
- Within the withdrawal period, notify us at [email protected] with your name, order number, and the product you wish to return.
- Return the product within 10 days of notification to Zümrütova Mah. Sinanoğlu Cad. Yalçın Apt. No: 23/C, Muratpaşa / Antalya, using our partner carrier (HepsiJet; we will send the return code by email).
- Return shipping fee is ours: when you send the product with the HepsiJet return code we emailed, you won’t be charged for shipping.
Refund
The amount you paid will be refunded to the card used for payment within 14 days of us receiving your cancellation notice. Refund timing depends on your bank.
Inspecting the product in accordance with the user manual and normal use does not cause depreciation. If the product is damaged or altered by use outside its intended purpose, the resulting loss of value may be deducted from the refund.
Non‑returnable items
For personalized items made according to your specifications (e.g., with your name, dimensions, or a design you provide), the right of withdrawal cannot be exercised under the Remote Contracts Regulation. This exemption does not apply to standard catalog items in the store; those can be returned within 14 days.
Damaged or defective product
If the product arrives damaged or defective, email [email protected]. Under Law No. 6502 on Consumer Protection, you may choose one of these remedies: cancel the contract and receive a refund, a discount proportional to the defect, free repair, or replacement with a non‑defective item. In this case all shipping costs are on us.
Attaching a photo to your message speeds up the process, but exercising the right to send a photo is not mandatory. If the delivery package arrives damaged, having the courier fill out a report upon receipt also simplifies matters.
For details Distance Sale Agreementyou can check out.
Changes in this version (Oct 13, 2026)
- For returns exercised under the right of withdrawal, the shipping fee is now ours (with HepsiJet return code).
- For damaged or defective items, the four statutory rights are clearly listed; the choice is yours.
- Custom products without right of withdrawal have been clarified; a depreciation rule has been added.